| 10% | Public Reviews Overall Score |
| 15% | Public Reviews % 5 Star Ratings |
| 15% | Public Reviews % 1 Star Ratings |
| 5% | Better Business Bureau Grade |
| 10% | Number of BBB Complaints Closed in the Last 12 Months |
| 10% | Number of BBB Complaints in the Last 3 Years |
| 10% | Assistance Availability |
| 15% | Contract length & flexibility |
| 10% | Other benefits/offerings |
| 100.0% | Total Score |
| 4.0% | Live support hours |
| 3.5% | In-person US office availability |
| 1.0% | Phone # on website & easy to find |
| 1.5% | Chat feature on website |
| 10.0% | Total Assistance Availability |
| 2.5% | Load board - access & cost |
| 2.5% | Fuel card with discounts |
| 2.5% | Fuel advance |
| 2.5% | Other financial solutions - lending, leasing, financing, traditional banking, insurance |
| 10.0% | Total Other benefits/offerings |
| Numerator | Aggregated public review score |
| Denominator | 5 (perfect score) |
| Calculated by using (1-% 1 star ratings) |
| Most complaints on the list was the benchmark |
| Calculated by using (1-specific company complaints/benchmark company complaints) |
| % of weighting | ||
|---|---|---|
| 5.00 | A+ | 100% |
| 4.66 | A | 93% |
| 4.33 | A- | 87% |
| 4.00 | B+ | 80% |
| 3.66 | B | 73% |
| 3.33 | B- | 67% |
| 3.00 | C+ | 60% |
| 2.66 | C | 53% |
| 2.33 | C- | 47% |
| 0.00 | D & Below | 0% |
| Months | |
|---|---|
| 1 | 1.00 |
| 3 | 1.00 |
| 6 | 0.75 |
| 12 | 0.25 |
| Length | Weighting |
|---|---|
| 30 day | 1 |
| 60 day | 0.66 |
| 90 day | 0.33 |
| Most live support hours of the list of companies was used as the benchmark for the best | ||
|---|---|---|
| The calculation then is: | ||
| Numerator | # of live support hours for specific company | |
| Denominator | # of live support hours for the best company | |
| Most offices of the list of companies was used as the benchmark for the best | ||
|---|---|---|
| The calculation then is: | ||
| Numerator | # of offices for specific company | |
| Denominator | # of offices for best company | |
| Weighting | |
|---|---|
| Have one (either 1 or 0) | 0.5 |
| Free or Cost (either 1 or 0) | 0.5 |
| Service | Weighting | |
|---|---|---|
| Lending/financing | 0.34 | |
| Banking | 0.33 | |
| Other Fringe | 0.33 |
| % Allocation to Score | ||
|---|---|---|
| 7.4% | 10% | Public Reviews Overall Score |
| 9.9% | 15% | Public Reviews % 5 Star Ratings |
| 10.4% | 15% | Public Reviews % 1 Star Ratings |
| 4.3% | 5% | Better Business Bureau Grade |
| 9.5% | 10% | Number of BBB Complaints Closed in the Last 12 Months |
| 9.5% | 10% | Number of BBB Complaints in the Last 3 Years |
| 4.5% | 10% | Assistance Availability |
| 6.8% | 15% | Contract length & flexibility |
| 7.5% | 10% | Other benefits/offerings |
| 69.9% | 100.0% | Total Score |
| % Allocation to Score | ||
|---|---|---|
| 9.0% | 10% | Public Reviews Overall Score |
| 11.7% | 15% | Public Reviews % 5 Star Ratings |
| 13.7% | 15% | Public Reviews % 1 Star Ratings |
| 5.0% | 5% | Better Business Bureau Grade |
| 9.7% | 10% | Number of BBB Complaints Closed in the Last 12 Months |
| 9.7% | 10% | Number of BBB Complaints in the Last 3 Years |
| 6.8% | 10% | Assistance Availability |
| 12.5% | 15% | Contract length & flexibility |
| 7.1% | 10% | Other benefits/offerings |
| 85.1% | 100.0% | Total Score |
| % Allocation to Score | ||
|---|---|---|
| 8.8% | 10% | Public Reviews Overall Score |
| 12.5% | 15% | Public Reviews % 5 Star Ratings |
| 12.9% | 15% | Public Reviews % 1 Star Ratings |
| 5.0% | 5% | Better Business Bureau Grade |
| 0.0% | 10% | Number of BBB Complaints Closed in the Last 12 Months |
| 0.0% | 10% | Number of BBB Complaints in the Last 3 Years |
| 3.4% | 10% | Assistance Availability |
| 6.8% | 15% | Contract length & flexibility |
| 9.2% | 10% | Other benefits/offerings |
| 58.6% | 100.0% | Total Score |
| % Allocation to Score | ||
|---|---|---|
| 9.4% | 10% | Public Reviews Overall Score |
| 13.4% | 15% | Public Reviews % 5 Star Ratings |
| 14.1% | 15% | Public Reviews % 1 Star Ratings |
| 5.0% | 5% | Better Business Bureau Grade |
| 10.0% | 10% | Number of BBB Complaints Closed in the Last 12 Months |
| 10.0% | 10% | Number of BBB Complaints in the Last 3 Years |
| 4.8% | 10% | Assistance Availability |
| 12.5% | 15% | Contract length & flexibility |
| 7.9% | 10% | Other benefits/offerings |
| 87.1% | 100.0% | Total Score |
| % Allocation to Score | ||
|---|---|---|
| 9.2% | 10% | Public Reviews Overall Score |
| 12.6% | 15% | Public Reviews % 5 Star Ratings |
| 13.8% | 15% | Public Reviews % 1 Star Ratings |
| 4.3% | 5% | Better Business Bureau Grade |
| 7.9% | 10% | Number of BBB Complaints Closed in the Last 12 Months |
| 5.8% | 10% | Number of BBB Complaints in the Last 3 Years |
| 3.1% | 10% | Assistance Availability |
| 4.4% | 15% | Contract length & flexibility |
| 8.8% | 10% | Other benefits/offerings |
| 70.0% | 100.0% | Total Score |
| % Allocation to Score | ||
|---|---|---|
| 9.2% | 10% | Public Reviews Overall Score |
| 13.2% | 15% | Public Reviews % 5 Star Ratings |
| 13.8% | 15% | Public Reviews % 1 Star Ratings |
| 4.0% | 5% | Better Business Bureau Grade |
| 6.2% | 10% | Number of BBB Complaints Closed in the Last 12 Months |
| 4.3% | 10% | Number of BBB Complaints in the Last 3 Years |
| 4.3% | 10% | Assistance Availability |
| 6.8% | 15% | Contract length & flexibility |
| 9.2% | 10% | Other benefits/offerings |
| 71.0% | 100.0% | Total Score |
| % Allocation to Score | ||
|---|---|---|
| 9.7% | 10% | Public Reviews Overall Score |
| 14.2% | 15% | Public Reviews % 5 Star Ratings |
| 14.6% | 15% | Public Reviews % 1 Star Ratings |
| 5.0% | 5% | Better Business Bureau Grade |
| 10.0% | 10% | Number of BBB Complaints Closed in the Last 12 Months |
| 10.0% | 10% | Number of BBB Complaints in the Last 3 Years |
| 7.7% | 10% | Assistance Availability |
| 13.1% | 15% | Contract length & flexibility |
| 4.6% | 10% | Other benefits/offerings |
| 88.9% | 100.0% | Total Score |
| % Allocation to Score | |||
|---|---|---|---|
| 9.4% | 10% | Public Reviews Overall Score | |
| 13.4% | 15% | Public Reviews % 5 Star Ratings | |
| 14.2% | 15% | Public Reviews % 1 Star Ratings | |
| 5.0% | 5% | Better Business Bureau Grade | |
| 9.2% | 10% | Number of BBB Complaints Closed in the Last 12 Months | |
| 9.4% | 10% | Number of BBB Complaints in the Last 3 Years | |
| 6.3% | 10% | Assistance Availability | |
| 12.5% | 15% | Contract length & flexibility | |
| 9.2% | 10% | Other benefits/offerings | |
| 88.5% | 100.0% | Total Score | |