Riviera Finance customer service is outstanding as witnessed by their reviews, lack of BBB complaints and having many offices around the country you can walk in and visit. Their customer support staff is knowledgeable and transparent. They also have a short termination notification period. The only major downside is that they do not have a lot of bells and whistles which depending on what you are looking for may be ok.

Porter Freight has fantastic customer service with great reviews and a lack of BBB complaints to back it up.They offer a variety of contract terms to fit the customer. They offer a fair amount of additional financial solutions though most are through partnerships. They have traditional banker’s hours from 8-5, with no after hours support. They are a smaller company and have a smaller list of pre-approved brokers than most. They only have a load board available for a small subsector of truckers.

Thunder Funding excels with their customer service & reviews. That have the best live service hours of anyone on this list, Mon-Sun with late after hours. They appear to be one of the more transparent companies with pricing and fees. Their fuel program offers up substantial discounts. Additionally, they have shorter required contracts than most competitors. They offer additional financial solutions though most are through partnerships. They are one of the newer companies on this list but they still have over a decade of experience. They do have a load board but there is a discounted charge to access

eCapital offers a variety of contract terms to fit the customer and offers access to a free load board. Additionally, they have extended customer support hours during the work week. They do have pretty good reviews but also some BBB complaints to be aware of. They are on the longer end of contract terms and ETF notification period, and require a soft credit pull for their application.

They are a bank and thus have lots of financial solutions, in addition to a great portal. On the downside, the traditional banking locations cannot directly assist you with anything factor related. They also have traditional 8-5 bankers hours for assistance. The application requires a credit pull. In addition, they have no load board and are on the longer end of contract terms. Finally, they have much worse reviews that most other companies we reviewed.

OTR Solutions offers good customers service paired with a great app and portal. They have pretty good reviews but some BBB complaints be aware of. They have traditional banker’s hours from 8-5, with no after hours support. Additionally, they have a load board but there is a charge to access. They fall on the longer end of contract terms and ETF notification period.

On the positive side, RTS Financial has a great app and free access to a load board. They are on the longer end of contract length. They have standard banker’s hours from 8-5, no after hours support. They can be hard to get ahold of, they not have a phone number listed on their website. They make it challenging to contact them without giving all of your information. Once a number was located, our team called their support line several times and was put on hold each time and then disconnected. They had a high amount of BBB complaints. Another negative in their column is that they immediately file with the UCC upon getting all necessary information so you are quickly locked-in with them.