Imagine you’ve just bought a new video game. The price tag says $60, so that’s what you expect to pay. But when you get to the checkout, suddenly there’s a $10 “processing fee,” a $5 “digital content fee,” and a $15 “premium gameplay fee.” Your $60 game just turned into a $90 purchase! This is […]
| % Allocation to Score | ||
|---|---|---|
| 7.4% | 10% | Public Reviews Overall Score |
| 9.9% | 15% | Public Reviews % 5 Star Ratings |
| 10.4% | 15% | Public Reviews % 1 Star Ratings |
| 4.3% | 5% | Better Business Bureau Grade |
| 9.5% | 10% | Number of BBB Complaints Closed in the Last 12 Months |
| 9.5% | 10% | Number of BBB Complaints in the Last 3 Years |
| 4.5% | 10% | Assistance Availability |
| 6.8% | 15% | Contract length & flexibility |
| 7.5% | 10% | Other benefits/offerings |
| 69.9% | 100.0% | Total Score |
| % Allocation to Score | ||
|---|---|---|
| 9.0% | 10% | Public Reviews Overall Score |
| 11.7% | 15% | Public Reviews % 5 Star Ratings |
| 13.7% | 15% | Public Reviews % 1 Star Ratings |
| 5.0% | 5% | Better Business Bureau Grade |
| 9.7% | 10% | Number of BBB Complaints Closed in the Last 12 Months |
| 9.7% | 10% | Number of BBB Complaints in the Last 3 Years |
| 6.8% | 10% | Assistance Availability |
| 12.5% | 15% | Contract length & flexibility |
| 7.1% | 10% | Other benefits/offerings |
| 85.1% | 100.0% | Total Score |
| % Allocation to Score | ||
|---|---|---|
| 8.8% | 10% | Public Reviews Overall Score |
| 12.5% | 15% | Public Reviews % 5 Star Ratings |
| 12.9% | 15% | Public Reviews % 1 Star Ratings |
| 5.0% | 5% | Better Business Bureau Grade |
| 0.0% | 10% | Number of BBB Complaints Closed in the Last 12 Months |
| 0.0% | 10% | Number of BBB Complaints in the Last 3 Years |
| 3.4% | 10% | Assistance Availability |
| 6.8% | 15% | Contract length & flexibility |
| 9.2% | 10% | Other benefits/offerings |
| 58.6% | 100.0% | Total Score |
| % Allocation to Score | ||
|---|---|---|
| 9.4% | 10% | Public Reviews Overall Score |
| 13.4% | 15% | Public Reviews % 5 Star Ratings |
| 14.1% | 15% | Public Reviews % 1 Star Ratings |
| 5.0% | 5% | Better Business Bureau Grade |
| 10.0% | 10% | Number of BBB Complaints Closed in the Last 12 Months |
| 10.0% | 10% | Number of BBB Complaints in the Last 3 Years |
| 4.8% | 10% | Assistance Availability |
| 12.5% | 15% | Contract length & flexibility |
| 7.9% | 10% | Other benefits/offerings |
| 87.1% | 100.0% | Total Score |
| % Allocation to Score | ||
|---|---|---|
| 9.2% | 10% | Public Reviews Overall Score |
| 12.6% | 15% | Public Reviews % 5 Star Ratings |
| 13.8% | 15% | Public Reviews % 1 Star Ratings |
| 4.3% | 5% | Better Business Bureau Grade |
| 7.9% | 10% | Number of BBB Complaints Closed in the Last 12 Months |
| 5.8% | 10% | Number of BBB Complaints in the Last 3 Years |
| 3.1% | 10% | Assistance Availability |
| 4.4% | 15% | Contract length & flexibility |
| 8.8% | 10% | Other benefits/offerings |
| 70.0% | 100.0% | Total Score |
| % Allocation to Score | ||
|---|---|---|
| 9.2% | 10% | Public Reviews Overall Score |
| 13.2% | 15% | Public Reviews % 5 Star Ratings |
| 13.8% | 15% | Public Reviews % 1 Star Ratings |
| 4.0% | 5% | Better Business Bureau Grade |
| 6.2% | 10% | Number of BBB Complaints Closed in the Last 12 Months |
| 4.3% | 10% | Number of BBB Complaints in the Last 3 Years |
| 4.3% | 10% | Assistance Availability |
| 6.8% | 15% | Contract length & flexibility |
| 9.2% | 10% | Other benefits/offerings |
| 71.0% | 100.0% | Total Score |
| % Allocation to Score | ||
|---|---|---|
| 9.7% | 10% | Public Reviews Overall Score |
| 14.2% | 15% | Public Reviews % 5 Star Ratings |
| 14.6% | 15% | Public Reviews % 1 Star Ratings |
| 5.0% | 5% | Better Business Bureau Grade |
| 10.0% | 10% | Number of BBB Complaints Closed in the Last 12 Months |
| 10.0% | 10% | Number of BBB Complaints in the Last 3 Years |
| 7.7% | 10% | Assistance Availability |
| 13.1% | 15% | Contract length & flexibility |
| 4.6% | 10% | Other benefits/offerings |
| 88.9% | 100.0% | Total Score |
| % Allocation to Score | |||
|---|---|---|---|
| 9.4% | 10% | Public Reviews Overall Score | |
| 13.4% | 15% | Public Reviews % 5 Star Ratings | |
| 14.2% | 15% | Public Reviews % 1 Star Ratings | |
| 5.0% | 5% | Better Business Bureau Grade | |
| 9.2% | 10% | Number of BBB Complaints Closed in the Last 12 Months | |
| 9.4% | 10% | Number of BBB Complaints in the Last 3 Years | |
| 6.3% | 10% | Assistance Availability | |
| 12.5% | 15% | Contract length & flexibility | |
| 9.2% | 10% | Other benefits/offerings | |
| 88.5% | 100.0% | Total Score | |